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At Realtorpapa we make every effort to ensure every client leaves happy and returns to us for re-orders, future orders, and referrals. As some of our long term clients can attest, we strive to print every order according to specifications and the final product is of highest quality. If we wouldn’t use it for our own marketing material, we wouldn’t let you! We want you to feel 100% comfortable doing business with us. We also understand that printing is not always perfect. As such, in the rare occurrence that you receive a defective order, we will quickly investigate and re-print your order where necessary.
What you should do when you receive a product that is perceived to have defects:
1. Notify us via e-mail within 48 hours of your receipt of the items, or the claim will be denied. Our helpful Customer Service Representatives will take the details of your order for investigation. We may ask for photos of the product(s) received.
2.Our staff will contact you to provide a resolution to the problem. If upon investigation we determine that there was a printing error/defect, we will re-print it. We reserve the right to request that 100% of the defective items be returned to us prior to re-printing (client’s expense) within 15 business days of when the order was originally received. We reserve the right to request that 100% of the items be returned to us prior to reprinting at their own expense within 15 business days of when the order was originally received.